Hello! I Am Ross Taylor
Hello! I Am Ross Taylor
A Designer who
Designs the click
before the 
click.
Because the best UX feels like it knew you'd be there — and great UI is the proof you arrived in style.
I'm a |
Currently, I'm the Co-Founder & CTO ofZOEY_OS
Designer. Engineer. CTO. Pick one? I didn't. Twenty-six years inside American Express, TD Bank, FedEx, Estée Lauder, AFLAC, and HealthEdge taught me one move worth keeping: find the friction, kill the friction. The receipts: 45% faster workflows, 55% adoption gains, $12M in quarterly revenue growth. Today I'm Co-Founder & CTO of Zoey OS — a shipped, voice-first, AI-native desktop platform. I set the strategy, design the system, and write the code. Same guy. On purpose. Most teams hire three people for this, then spend six months refereeing the handoffs. With me, what's in the strategy deck is what ships — no translation loss, no telephone game, no waiting on someone else's sprint.
The receipts have receipts↓Work Experience
Zoey OS - Co-Founder & CTO
Zoey OS is a shipped AI-native desktop platform — a voice-first AI workspace where autonomous agents, chat, and tools live in one environment. Leading product, design, and engineering.
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GLINT - Principal UX/UI Designer
GLINT is a native AI-powered software (agentic) development environment that enables issue-driven workflows, allowing developers to manage GitHub issues, code, and AI agents simultaneously.
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TDS Telecom - Senior UX/UI Designer
TDS Telecom (TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities.
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HealthEdge - Lead UX/UI Designer
HealthEdge, is a AI-Powered Healthcare Platform for payers connecting health plans, providers, and patients. It services over 115 health plans and 110 million covered members across the U.S..
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Aflac© - Lead UX/UI Designer (COE Team)
Aflac specializes in voluntary supplemental insurance. Based in Columbus, Georgia, it is a Fortune 500 company serving millions of policyholders in the U.S. and Japan.
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American Express - Lead UX/UI Designer
American Express is a global financial services leader. I led UX/UI for its Salesforce Service Cloud — supporting 50,000+ global service agents — and The Amex® iOS app serving 1M+ mobile customers.
LEARN MORE →I'm currently looking to join a cross-functional team
that values improving people's lives through accessible design
Featured Project
GLINT — Issue-Driven AI Development Environment
A native, AI-powered desktop ADE that puts GitHub issues, code, and AI agents in the same window. I led product design end-to-end — from positioning and information architecture to the live UI of Glint Assist, the in-editor AI partner. Issues, branches, the editor, and the assist panel are designed as one workflow, so developers can triage a ticket, ship the fix, and let AI close the loop without context-switching between five tools.
Featured Project
Aflac Leave Forecaster — Predictive AI for HR
An AI-assisted absence-prediction tool I designed for the Aflac COE team. The Forecaster pulls leave history, seasonality, and event signals to surface high-risk weeks 4–6 weeks out, so HR teams can plan staffing instead of reacting to it. Shipped at 50M+ policyholder scale: 92% prediction accuracy, ~45% reduction in admin overhead, and 75% faster benefits enrollment in the same release.
